Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wikxfoncupbd986@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wikxfoncupbd986@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wikxfoncupbd986@gmail.com.

Shipping policy
Shipping Policy
We are committed to processing and shipping your order as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing Time
All orders are processed within 0-1 business day after payment is confirmed.

Orders are processed from Monday to Friday, excluding weekends and public holidays.

Orders placed on Saturday, Sunday, or a public holiday will be processed on the next business day.

Shipping Time
After your order has been processed and shipped, the estimated delivery time is 3-5 business days.

The total estimated delivery time, including processing and shipping, is usually 3-6 business days.

Shipping Schedule
Processing time: 0-1 business day
Delivery time: 3-5 business days after shipment
Shipping days: Monday to Friday
Weekend shipping: Orders are not shipped on Saturday or Sunday
Shipping Rates
Shipping rates, if applicable, will be clearly displayed at checkout before you complete your purchase.

If free shipping is available, it will be shown at checkout.

Shipping Locations
We ship to the locations available during checkout. Please make sure your shipping address is complete and accurate before submitting your order.

We are not responsible for delays or delivery failures caused by incorrect, incomplete, or unavailable shipping addresses provided by the customer.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 24 hours for the tracking information to update after the carrier receives the package.

Delivery Delays
While most orders are delivered within the estimated delivery time, delays may occasionally occur due to carrier issues, weather conditions, holidays, high order volume, customs processing, or other circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact us and we will help check the delivery status.

Incorrect or Incomplete Address
Please carefully review your shipping address before placing your order.

If you entered an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the shipping address before the order is shipped, but we cannot guarantee changes once the order has been processed or dispatched.

Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery location and contact the carrier for more information.

If you still need assistance, please contact our customer support team and we will help review the issue.

Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us through our website contact page or customer support email.